Refund policy

Return & Refund Policy

Last Updated: 20th June, 2026

At Wishizon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 7 Business Days from the date of delivery.

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, accessories, manuals, tags, and invoices (if applicable).

  • The product must not show signs of misuse, damage, or alteration caused by the customer.

Wishizon reserves the right to reject return requests that do not meet the above criteria.

2. Return Timeframe

RETURN WINDOW: 7 Business Days from the date of delivery.

Customers must contact us within the specified return period to initiate a return request.

3. How to Request a Return

To initiate a return, please contact our support team at:

Email: wishizonsupport@gmail.com

Please provide:

  • Order Number

  • Product Name

  • Reason for Return

  • Photos or videos (if applicable)

Our team will review your request and provide further instructions.

4. Refund Process

Once the returned product is received and inspected:

  • We will notify you regarding the approval or rejection of your refund.

  • If approved, the refund will be processed to the original payment method used during purchase.

REFUND PROCESSING TIME: 2 Business Days

Please note that banks, payment gateways, and financial institutions may require additional time to reflect the refund in your account.

5. Exchange Policy

If you receive:

  • A defective product

  • A damaged product

  • An incorrect product

You may be eligible for a replacement or exchange, subject to stock availability.

Exchange requests must be submitted within 7 Business Days of delivery.

If the requested replacement is unavailable, an alternative product or refund may be offered.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Send clear photos or videos showing the issue.

  3. Include your Order Number and contact details.

Upon verification, Wishizon may offer:

  • Free replacement

  • Product exchange

  • Full refund

  • Partial refund (where applicable)

The resolution provided will depend on the specific circumstances of the claim.

7. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Personal care products

  • Health & wellness products that have been opened or used

  • Hygiene-sensitive products

  • Consumable goods

  • Gift cards

  • Digital products

  • Customized or personalized products

  • Products marked as "Non-Returnable" on the product page

For health, safety, and hygiene reasons, certain categories may have restricted return eligibility.

8. Return Shipping Costs

If the Return Is Due To:

  • Damaged product

  • Defective product

  • Wrong item delivered

Return Shipping Cost: Free

If the Return Is Due To:

  • Change of mind

  • Ordered by mistake

  • No longer needed

The customer may be responsible for return shipping charges, where applicable.

Any applicable return shipping costs will be communicated before the return is approved.

9. Cancellation Policy

Orders may be cancelled before shipment by contacting our support team.

Once an order has been dispatched, cancellation may not be possible, and the return process must be followed instead.

10. Refund Exceptions

Wishizon reserves the right to refuse refunds if:

  • The returned item is not received.

  • The product is damaged due to customer misuse.

  • Return eligibility requirements are not met.

  • Fraudulent activity is suspected.

11. Contact Information

For return, refund, exchange, or cancellation requests, please contact:

Business Name: Wishizon
Email: wishizonsupport@gmail.com
Location: Jamshedpur, India

Our customer support team will make every effort to resolve your concerns promptly and fairly.

At Wishizon, we believe in providing quality products, transparent policies, and excellent customer service to ensure a trustworthy shopping experience for every customer.